What is the price for shipping?
We offer worldwide shipping on all orders. Free shipping is available on orders above $75 USD, Non-USA free shipping is only available with standard shipping option and tracking is not available.
USA: between $4.95 till $7.95 (depends on the cart size)
CANADA: between $4.95 till $12.95 (depends on the cart size and type of shipping)
Rest of the World: between $9.95 and $29.95 (depends on the cart size and type of shipping)
Why didn't my shipment come in one package?
We ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Where do you ship?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How do you ship?
We ship orders regularly by DHL, USPS and some other national services.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
How long will my order take to be delivered?
The shipping time will depend on your exact location. However, it usually takes only 4-14 business days for shipping to the US, 7-14 days to Canada if selected Premium shipping option and 21-28 business days for the rest of the world.
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. The tracking information will be displayed 2-3 days after you receive that email. Please note that tracking is not available on standard shipping options for Non-USA order.
When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Why can`t I track my order on your website?
Please note that the tracking information will be displayed after 2-3 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar.
How do I place an order?
First of all, visit our store at: www.Trainingmate.com
Choose products that you love, then click "Add to cart" and "Checkout".
Then fill in your information and pay.
That's it! Easy Peasy, Lemon Squeezy!